SofiGro Returns & Refunds Policy

At SofiGro, we’re committed to creating products that make growing fresh herbs and greens at home feel easier, more enjoyable, and more rewarding in everyday life. We stand behind the quality of our products and want you to feel confident trying them.

Because your routine may take time to adjust, we recommend using SofiGro for at least 30 days before deciding whether it’s right for you.

If you’re not satisfied with your purchase after this period, you may request a return within 60 days of delivery by contacting us at help@sofigro.com.

Order Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing it.

After this time, your order may already be in processing and we may be unable to cancel it. If your order is successfully cancelled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We encourage all customers to try SofiGro for a minimum of 30 days to properly experience the benefits.

If you’re still unhappy, you may request a return within 60 days of delivery. Please note:

• Items must be returned in reasonable condition
• Shipping fees (if applicable) are non-refundable

To start a return, contact our support team via the Contact Us page or email help@sofigro.com.
Please include your order number or the name and email address used at checkout to help us process your request quickly.

Damaged Items

We take care to package all orders securely. An item is considered damaged if it arrives with a manufacturing defect or is physically broken.

Minor packaging damage, such as dented boxes, does not qualify as a damaged item if the product itself is unaffected.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing help@sofigro.com with clear photos of the damage. If approved, we’ll arrange a replacement at no additional cost.

We do not offer refunds or replacements for damage caused by normal wear and tear, misuse, or improper handling.

Shipping & Delivery

While we do our best to ensure timely delivery, SofiGro is not responsible for delays caused by couriers, customs, or other factors outside our control.

Once an order has shipped, delivery issues must be handled directly with the courier. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please double-check your shipping details at checkout. If an incorrect address is provided and we are not notified within 24 hours of ordering, we cannot guarantee a resend or refund.

Policy Updates

SofiGro reserves the right to update or modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version before purchasing.

By placing an order with SofiGro, you acknowledge and agree to this policy.